Making Every Contact Count: e-learning

The West Midlands Making Every Contact Count e-learning has been updated in June 2017.

Lifestyle issues, such as smoking, being overweight, drinking alcohol excessively and being physically inactive, can impact on the physical and mental health and well-being of us all.  This e-learning supports you to build the prevention of poor health and the promotion of healthy living into your day-to-day business.

Wherever you work, in health, social care, or the voluntary sector, you can look for opportunities to Make Every Contact Count (MECC) with patients, service users, carers and colleagues, to help people consider change:

  • by raising people’s awareness of the impacts of lifestyle behaviours on their health and well-being;
  • by being encouraging and supportive of change; and
  • by signposting them to further supporting agencies, where appropriate. 

All new starters are encouraged to do module one of the e-learning as part of their induction and all current staff as part of their annual training.

Anyone can access the resources for free by registering on e-Learning for Healthcare (be sure to choose the West Midlands Making Every Contact sessions).

The e-learning sessions include:

Brief Encounters: this first e-learning session, suitable for all frontline staff, is based on a simple Ask, Advise Assist conversation framework to enable all frontline staff to have brief conversations that raise awareness of wellbeing (and lifestyle behaviours), say something encouraging and supportive of making changes, and signpost to trusted sources of information and support. The focus is on all aspects of wellbeing. 

Motivating Change: in this second session, the focus is on the behaviour change model and person-centred conversation framework.  The session is suitable for staff working with people who are either at high risk of lifestyle-related health conditions or already have one or more health conditions or who care for people with health conditions. Through using a person-centred conversation framework, workers are able to encourage people to consider the personal outcomes that are important to them, and to identify their first steps towards achieving them as well as the support that they feel they will need to take those initial steps. This session also introduces a health-coaching conversation framework for workers supporting people to make and maintain their desired behaviour changes.

MECC Plus for Integrated Care: these additional resources complete the toolkit and support the workforce to implement MECC based on Integrated Care principles and practice. They comprise case studies, PowerPoint and exemplar MECC pathways, illustrating how brief person-centre conversations can support the holistic assessment of a person’s needs as well as enable the person to make changes necessary to improve their self-care management.  A MECC Plus Manual suggests bite-sized learning opportunities for managers and trainers to use with their teams.   A MECC Plus Pocketbook provides an aide memoire for all frontline staff.